parallels.com support FAILURE

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I've been using Parallels.com to run Windows XP and Ubuntu virtually on my Mac for a while and it's been pretty good, albeit slow as I haven't been able to give the VMs more than 512MB RAM due to my older MBP's RAM limitations.

Recently I needed to upgrade to the newest Parallels, which was an extra charge.

I went to the Parallels.com website and was sent to element5.com, which is the ecommerce vendor Parallels uses. I purchased the upgrade and waited for my new key. I was told 12 hrs max.

4 days goes by. No word from element5 or Parallels.

Finally I contact Parallels support and the support person,tells me that my order was declined. I was not notified of this. Why was I not notified? Then support tells me that I have to contact Element 5 for support. Why Element 5? I purchased the software from Parallels, not Element 5.

The worst part of all of this is the Element 5 website, which is run by Digital River, who is in the business of selling software online, does not use SSL for any of the username/passwords that they are requesting that users input on their site.

If this is the real state of affairs with Parallels, I'm moving to VMWare.

3 Comments

Vmware's Fusion kept me happy for a while now. The initial couple of releases crashed for Windows XP, but no problems recently.

I've been enjoying parallels so far.

Just curious, is there any reason why I should want to upgrade to the new version? Not that I will, but was there any particular reason why you made the jump to upgrade?

I'm using VMwares Fusion and it works like a charm.

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