First- I want to thank everyone who left comments regarding my Sony coverage. I've decided that I will continue to cover Sony because I think it's an important topic wrt Japan and because I worked at Sony for almost 4 years (in the ecommerce group) that I have a unique perspective into the company. I still have friends who work there, but their numbers are quickly dwindling. Every month I'm getting an email from a Sony friend who is announcing that they are leaving the company.
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On November 10th, I linked to a review of the new Sony Connect software that came with the new Sony Network Walkman players. The short story is that the software does not work.
I've steadily been getting 2-3 comments per day regarding this issue. All of the comments are similar in nature.
I'm now the 3rd result for a google search for "Sony Connect Player" and lots of folks are coming to my site to register their complaints. I want to take a moment to showcase some of the comments because they are the "canaries in the coal mine," i.e. there will be many, many other irate customers who don't google for "Sony Connect Player" and come across my blog and comment.
I do know that some Sony employees read my blog, but sadly they can't do anything about the decision that the executives make.
Gen Kanai weblog: Sony Connect Player 1.0 review
The software however is an absolute joke. The biggest joke of all time. I could probably write something better.
SORT IT OUT SONY.
Posted by: Gareth Coker on November 16, 2005 07:31 PM
Bought the NWA 3000 like the rest at the weekend. Tried to phone sony, line not working. Emailed them 5 times before got a response. Shock horror they can't help. Super Sony!!!
Posted by: simon costello on November 16, 2005 10:23 PM
I'm having exactly the same problems...ripping CDs takes forever and then Connect Player just hangs after each one. After closing down it will not relaunch until the PC has been rebooted. I love the NW-A3000 but the software is a joke!
Posted by: David O'Brien on November 17, 2005 11:29 PM
I am really disappointed with this. The player itself is fantastic, but what use is it if I can't get any music on it?
Posted by: R.Gunn on November 18, 2005 05:21 AM
What a shame. Sony really wanted to compete with the Ipod, but this isnt gonna get anywhere near close until they get professionals to write the software to go with it. How could they release it like that?
Posted by: BILL ODDIE on November 19, 2005 12:39 AM
Trainwreck is probably the most appropriate description. v1.0, simply put, does not work. I'm planning to return my NW-A1000 to the Sony Store in Canada where it was purchased. From my perspective, if the software that supports the hardware (and, in fact, is required in order to utilize the hardware), is defective, then the entire unit is defective.
Return all units and maybe Sony will pay attention.
Posted by: Eric on November 19, 2005 12:10 PM
Im in the same boat as most of you guys. bought the player last week. Great player, and managed to get 4-5 albums on there on the first night , and since then......nothing. Its been a nightmare!
Posted by: Darren Elliott on November 20, 2005 03:27 AM
You can,t scroll in the libary. You can,t see whats in your own libary. You can,t see the progess of the track you are transfering. You can hardly do anything with this awful software
Posted by: David Bevan on November 20, 2005 08:25 PM
Connect is the most useless piece of software I have ever seen because it just doesn't work. I can point out a host of major bugs.
Posted by: Stuart Frost on November 20, 2005 09:16 PM
Love the player, but like Darren the software now crashes my pc everytime I run it.This is both the Connect software and the SonicStage. Cannot even begin to tell you how annoying this is. Can't figure out any other way to transfer music, so it looks like its going back to the shop. Should have stuck with my trusty minidisc!
Posted by: Tasha on November 20, 2005 11:42 PM
I bought the AS3000 for my daughter's birthday. Love the player to bits - best i've seen but it is SOOOOOO let down by the rubbish CONNECT software. I can't believe a household name like Sony has let such utter rubbish software out. It just doesn't work.
Posted by: Paul on November 21, 2005 12:14 AM
This is going to be sent back to the supplier shortly if i have no further luck. What a shame.
Posted by: Bill Oddie on November 21, 2005 05:37 AM
Tried installing / uninstalling three times, AND I tried the 'patch'. Something seriously wrong somewhere! What a joke. I've just sent it back to the shop and ordered a new ipod. At least that software works.
Posted by: mark moody on November 21, 2005 06:54 AM
I have uninstalled and reinstalled about 5 times, downloaded the upgrade both automatically when installing and manually, still no dice! SONY SORT THIS OUT
Posted by: Sege on November 21, 2005 08:51 AM
Welcome to the club sege. This is enough to make me boycot Sony for life. I see there are plenty of ex users out there who now do the same. I just think it's such a pity.
Posted by: bill oddie on November 21, 2005 08:58 AM
If they don't make the connect Player less CPU intensive - no-one is going to use it. Not everyone has high-end PCs. Basically - people with 128MB of RAM will not be able to use this player.
Posted by: Gareth Coker on November 21, 2005 10:32 AM
I wonder if Sony reads postings like this? I am a product manager for a SW company and what Sony is shipping as relase SW is tragic.
Posted by: John Griffiths on November 21, 2005 07:55 PM
A call to Sony customer service was the last straw. They obviously know there is a problem, as according to the person I spoke to 'Everybody who calls is calling about the same thing.' The only advice was.......Take is back to where is was purchased for a refund. Am doing exactly that!
Posted by: Tasha on November 21, 2005 10:30 PM
Someone really ought to get fired for the software cock up.
Posted by: Gareth Coker on November 21, 2005 11:34 PM
On the plus side, the Connect Player 1.0 CD makes a superb frisbee.
Every cloud, silver lining and all that.
Posted by: Darren Elliott on November 22, 2005 02:12 AM
Probably nothing more can be said that hasn't already. The 1.0 software is just awful. I cannot believe myself when I hear myself say I'd rather have iTunes.
Sony should be embarrassed to release software that completely ruins this wicked hardware.
Posted by: Sk0rch on November 22, 2005 07:41 PM
If Sony founder Akio Morita were alive today, he would be utterly aghast at what has happened to the company that he founded.
The problems with this effort, which should have been a critical lynchpin in the effort to take on the iPod and iTunes, are so numerous as to be worthy of at least a few MBA business cases. With Apple owning 60-70% of the mp3 player market, essentially taking market share from Sony, and after horrendous reviews of Sony's previous music management software (SonicStage), Sony's latest software should have been at least as good as iTunes if not better. How else could Sony have competed?
The fact that the software is unusable is unthinkable.
I find it hard to make an appropriate comparison but perhaps if GM or Ford was to have created a car to compete with the Camry or Accord, and that new car did not run - that's about as close as I could come.
I never thought that there could be a bigger piece of junk then Sonicstage. Trust Sony to add another to the hall of shame. The Connect player has a 300 MB footprint, takes more than a minute to scroll a page, and adds the wrong files to playlists. All I am waiting for is to find out that Sony has also supplied a free rootkit which is going to get my machine hacked.
well i'm really surprised by people's experiences with the new walkman software- i nearly didnt buy one, based on the comments here...but thought, "hey, what the heck!, i love the player, so i'll just use sonic stage if need be". Took the NWA1000 home last night (silver is just unreal- what a machine!!- makes the ipods look like cheap chinese plastic toys!), loaded the software (connect version 1.0) onto my dell laptop- took 10 minutes. It asked to search my pc for music- which it did, 15 minutes later- 900 songs transferred to 'connect' from sonic stage and elsewhere on my hard drive. Next, plugged in the player- recognised as a hard drive device. Went into connect, pressed the transfer button, and hey presto, it starts preparing the songs for transfer. 30 minutes later, 900 songs transferred, all correctly titled etc, to my player. not one hiccup.
Only one problem- it doesnt play very loud, even with AVLS turned off- does anyone know the trick of getting into the service menus like you could with the NWHD-5?? I assume the nwa1000 has a volume limiter imposed by the EU,- if not, yikes, that's the main flaw, since it really isnt loud enough!
everything else works well, even if the buttons are a tad small!
I literally cant believe how poor sony connect. I bought the NWA 1000. Love it but wish there was an alternative to connect. V dissappointed. At the moment I actually use itunes to input music into connect as that is easier!!!
stupid piece of sh*t connect player cant even erase the entire library. you go select all press delete doesnt work, right click remove doesnt work, edit remove, doesnt work! wtf!! i have songs in another language so i am trying to organize them into the right artists and stuff but now i cant change it! i do want to return it to where i bought it but then i already registered it under my name! stupid me! the program is crap but the player itself is great.
i had the sony HD-1 for a year, and recently upgraded it to the NW-A3000. i'm very happy with the player...it's a beautiful machine. i managed to get by with sonicstage for the past year...kinda figured out how to use it with minimal freezes and fuck-ups, and have to say that i had reasonable success with it. however, the new sony software really does take the shit-biscuit. It freezes, it switches songs from one album to other albums for no apparant reason, takes literally 5-10 minutes to even open up (and i have pretty new computer). overall, i am fairly shocked. wish i could go back to sonicstage now....
Kinda wish I'd seen this blog before I popped to Dixons and spent £200 on a NW-A3000. Not supprising that it's number 3 on Google!
As most people seem to agree, the NW-A3000 is a great machine, easy to navigate through and looks kewl too. The problem comes with the connect software, I now only seem able to use the walkman with one PC, with Connect installed on both. Maybe this is just a way to stop walkmans being shared between PC's???? Connect hangs each time I try and rip and CD, and is only fixed with a reboot.
Needless to say I'm buying an iPod.....
Having such horrendous problems with the Connect software for my new gorgeous NW-A3000. Googled it to try and find help, but all I've found is hundreds of people in the same boat! What the hell is this shit? This is my first MP3 player, so I have nothing to compare it to. I chose the Sony model becuase of the great battery life. Am off travelling at Xmas and thought it the best job. But after a week of rebooting, removing and reinstalling etc etc have only managed to transfer 3 and a half of my 900 albums from my hard drive onto the player. And don't even know how I did that!
Can anyone help me or should I just send the bloody thing back and buy an iPod???
Brought the NW-A3000 for £200 from Dixons on Saturday morning, returned it to Dixons on the Monday for a full refund... the reason? you guessed it! the Connect Software.
Installed first time fine, tried to transfer tracks across, PC froze and the connect software never worked again despite unistalling and reinstalling it. And the update didn't work from the Sony web site either. I had the same problems as everyone else so no need to list them.
Despite this, I'm not going to purchase another player just yet as I want the NW-A3000 but I will give it a couple of months for Sony to sort it or I'll buy another make.
I wonder how many people will be angry on Christmas day when they open their new Player and find the software doesn't work?
I hope sony are reading these problems!
Hi to all,
I'm writing from Croatia, and you know why I'm here; How does it came that I found this site?
It's cames just like any other of you.
I bought like they say "Network Player" (The big one A3000), but when I installed the software I get really disapointed.
It's not just this software that's trash.
It's also they Pixela software for digicams (I have V3) and I even didn't install this software, because it wasn't needed.
This one is needed and it's useless.
First night when I bought this NetworkPlayer it's takes me 4 houres to import some songs on it, and it was the friday/sathurday night.
The rest of my weekend was horrible, I have to re-install it for a few houndred time before it's work.
Only think that was a happy for me at that week was that we (CROATIA) won Davis Cup.
And just for the end.
Some of you says that best thing will be to return this Walkman to store and maybe they finally will realize, but maybe in your countries you can do that, but for me it's a final thing.
Similar probs here. Software works semi-ok, but it's even ropier than Sonic Stage. Main prob is I scan the dir where files imported for Sonic Stage are kept and it doesn't pick them all up....
Love the actual player though!
Despite my earlier hopefulness my software instance has gone back to freezing all the time - totally unresponsive through continuous TinyHttp.exe errors. Sony you're rubbish. I wouldn't want anyone else to go through the pain I've had to endure since I foolishly bought my NWA-1000 on release date in the UK.
I can only hope the Sony 'software developers' use this oportunity to refocus their career plans - can a suggest a career in caravaning?! If I wrote software this bad I'd fire myself.
Time for an update Sony, a VERY MAJOR one - wake up and smell the coffee. Switch on to reality, you're a joke - laughing stock.
Got a sony NWA-1000 last week. Awesome machine, best looking on the market by far, and easily one of the most practical. Enough of bumming it, the software is a total pile of shite. Connect player 1.0 does all the things that everyone else on here has said. However, when I borrowed a friend's laptop to see if there was any difference, pleasantly surprised to see that it was actually possible to add tracks to the mp3 player. Then decided to put on one extra album from my own PC, whereupon Connect player decided to delete my entire library on the player. GOOD WORK SONY!!!!!!
WANKERS.
Similar problems with my NWA-3000 this week. It's my Xmas present from my parents. I own and love my 1GB NWE-507 with Sonicstage software that I've had for the past few months. It's great and Sonicstage has worked flawlessly.
Now I find that this Connect software is absolutely f*cking awful! I'm so disappointed with this. It constantly complains about Tinyhttp.exe not responding whilst trying to transfer songs. So far I've managed to get 700 songs onto it with only 3 errors that I need to re-rip the damaged tracks.
It's frustrated me for days now. The software is using 100% CPU most of the time and never tells you what it's actually doing. I'm unable to return it to Amazon.co.uk so I'll either have to live with it or sell it on Ebay.
What really really pisses me off is that I've bought my Fiancee the Pink NWA-1000 for her Xmas and she'll be mega disappointed if I'm unable to get her cds uploaded to it.
Get this sorted asap Sony!
Bought the nwa1000 in Canada, coolest looking mp3 available.
F*cking CONNECT wont even start!!!
WTF mp3 software needs you to log on as ADMIN to install it? WTF rootkit are the installing with this one?
The Walkman shows up as an E: drive, so I copy some mp3's over to it and it doesnt not even acknowledge that it has them. They are there on its HD, but it doesnt show them in its menus and thus I cant play them.
Terrible terrible terrible.
Hi, if you want to disable the volume limiter on the NWA-1000/3000, check this site:
http://www.techlounge.co.uk/96/sony-nwa3000-volume-limiter-hack.html
once again, how can SONY call this "Software" a release!! it has more bugs than any other betas on the internet!
by the way, thanks for the tip to use itunes as input for the beautiful looking SONY CONNECT PLAYER
ok, try having 20000 songs and trying to open CONNECT, most insects don't live as long as i've been waiting. Tried re-installing the cunt and still the same problem. Does anyone know where CUNTECT puts its library index file as i'm worried without deleating it i may never get back into the worthless piece of junk they call sftware.
GAY.
Ok, so we all know it doesnt work. Does anyone actually know how to get around this problem?? Other software that works one way or another?
Uppdates from Sony (have version 1. myself)?
Any other clues??
Thank you.
Yes, frustrated, irritated and bla bla bla.
Hey, I'm writing from Sweden. I'm having very much of the same problem, my Connect worked without any problems the first time. Since then I haven't been able to start the cunt-fucking software. I have unistalled and re-intalled over and over again but it wont start! Any ideas?
Hi again,
I sent a post here in forum a few days ago.
And after that I've returned this piece of shit to seller and I recommend to you all to make a same thing.
I've bought a Philips MP3 Player and I sure you that you don't know what are you missing.
This Sony shit can't even compare with this PHILIPS monster.
Bye
Hi again,
I sent a post here in forum a few days ago.
And after that I've returned this piece of shit to seller and I recommend to you all to make a same thing.
I've bought a Philips MP3 Player and I sure you that you don't know what are you missing.
This Sony shit can't even compare with this PHILIPS monster.
Bye
Hey all i'm up the same shit creek as all u fellow Connect software victims. I absolutely love everything about the actual player it self but the software that you have to use is just beyond disappointing. I've noticed that the process tinyhttp.exe uses a crap load of process power. I was wondering if anyone has tried just ending the tinyhttp.exe process?
I don't think i'll return the NWA3000 coz I'm a huge fan of Sony and i hope that eventually (half an ice age probably) Sony will finally sort out their software problems.
Kidd//
Hey
Yes, I have tried that, when you do connect shuts down. So that's no use. And if you remove if from your hardrive, connect won't even try to start. So that's no idea trying that. But I have emailed Sony about "tinyhttp"..
//
Pjär, Sweden
Hey people. I bought the nwa1000 and i have tried connect and i agree it is REALLY CRAP
I work at a Sony Central Store and am recommending to customers to download sonicstage 3.2 or 3.3 as they both work!! They also have minimal bugs.
If you think i am bonkers
i refer you to JUKE BOX and sonic stage pre V3 UTTER CRAP.. I am sony through and through. But something will need to be done about the software. Until then as i said USE SS3.3 I do and am REALLY happy. Take advantage of the new bit rates :D
Hi all,
I had the problem of the connect & sonicstage software not starting (I was getting the omgjbox.exe error with Sonicstage). I installed windows hotfix 887811
(http://support.microsoft.com/kb/887811) and both pieces of software now work fine. Well, when I say fine, I mean they are clunky and awkward, suck your system resources away and generally take ages, but at least I'm getting tracks onto my NW-A3000 now!
Well, don't want to gloat but it seems to working ok for me. Got some silly error message at install (in really poor english!) but seems fine. I agree with all above though really poor software but I'll live with it for the superb looking hardware.
PS - anyone know what the port is on the top next to the headphone socket? Can't see any reference to it in any manuals, pdfs etc.
Well, I'm not quite sure but i guess the port is for the optional remote..(I'm not sure I got that sentence right since I'm from Sweden, but I hope you'll understand what I mean).
//
Pjär
Yea, sonic stage works but I cant say I am all that happy with the functionality of the program. Better than nothing though. Untill something is done I guess this is the only solution.
Yes, the port next to the headphone socket is for the remote, which has prongs to fit there. I have gotton Connect to work for me also, even though it is still poor software. After I got use to its quirks and tried not to get impatient when when I had to wait for the player to load up, I got less stressed, so I'll be keeping the NW3000 because I really do like the hardware.
This has to be the worst software ever..... Installed ok transferred ONE album and now it closes itself down every time i try to open it.......... Absolute GASH!!!!!!
Installed CONNECT software on my laptop and my desktop (stupid me). Maybe it's a horrible coincidence, but MS WORD now won't work on my laptop (closes itself down) and Internet Explorer won't work on my desktop (closes down everytime you try to do a 'save as' or browse for a file to attach to an email). Uninstalling the CONNECT software and doing a system restore hasn't helped. Has anyone else had problems with other programmes since they installed the Sony software?
The player looks fab but what's the point if they continue to sell it with this necessary piece of shit.
Not impressed Sony...
Hi, I was looking to buy on of these very tasty things as my ipod has been driving me up the wall as i can't load any new tunes on to it at all and the battery only lasts 45mins!
I thought that all my prayers would be answered by the new Sony walkman, i was on the verge of ordering one and was doing some last minute web searching and BAMM i have completely reversed my decision - i think i am now forced back to Apple.
It seems that Sony have done the equivalent of Mercedes creating a beautiful fast,economical car which you can't use because the doors wont open.
It's remarkable that a company being beaten hands down in a market they used to own don't seem to want to compete.
I just want to say thank you to all of the posts and especially to Gen for helping avoid a very costly mistake.
Cheers
I really want to buy this product - does anyone know if it will work with any other software? Has anyone tried "iWalkman"? Is the device recognised as a drive when you connect it to your PC?
i purchased a 6gb model 2 weeks ago and imho it is a very cool player.
the software IS pretty buggy but nothing too serious. using the latest version which installed without issue through autoupdate. it's a memory hungry application and not as intuitive as it could be but if your computer isn't an old 486 and has a decent amount of ram it runs fine.
that said the software does need refinement, the scrolling is my biggest complaint. i use it for transfering music to the player and would never consider it as my primary media player.
hardware is rock solid, design and build quality are superb. it senses if you drop it and protects the drive from damage, which is my favorite feature :)
my computer is less than 1 year old with lots of RAM but this software is truly bad. I managed to put 5 CDs on my a3000 yesterday, with 5 restarts, 2 errors sent to MicroSoft, although I don't think its their fault, and today I managed one CD, before 'connect' froze and now it won't even start. It looks like reboot time ...
The beast that cannot die: since my previous message I have re-installed the software twice, switched my default browser to Internet Explorer as recommended by Sony, updated everything I can update, all to absolutely no effect. The 'tinyhttp.exe' -- a misnomer if ever there was one -- uses up 106 MB of memory and simply refuses to die. I have sent another 4 error reports to MicroSoft because of it. I cannot kill it except by re-booting. I can manage to rip one CD, then I need to re-boot before trying another. I will operate a policy of one CD-per-reboot until Sony manage to fix this utter piece of garbage. I will be recommending to anyone I know not to buy this drive, nice though the hardware is.
Bought The New Nw A3000 and found no problems with it when i first put connect on my system. Second time i used it.. Nothing. System hangs for an age before finally exiting Connect. I finally used Sonic Stage 2.1 from an older MP3 player I had. Works fine. Got a full 20 gb of music on my player But cant use artist link or some of the other functions. Sort It Out!
Hey folks,
Had that Connect Player problem and found this site:
http://www.sonydigital-link.com/DNA/ConnectPlayer/Update/Update.asp?l=en&ul=
Haven't tried it yet but it says it works...
i just purchased the A1000, while it took an AGE to put my music onto the player, the next time i used it my cpu went to 100 percent and stayed there, it wasnt until i noticed that the hdd my music is on was almost full that i saw it had been copying files from my player (now converted to .oma) to my hdd, thus making a copy of every song i owned. Since i changed my option to manual syncing its been fine and hasnt hung at all. Maybe this is whats causing some of you problems.
**************************************************
I was having really really bad problems with the connect player software. Many of which are mentioned above.
I realised I was using a USB 1.1 port I have switched to USB 2 and the latest version of the connect player software is finally useable.
The box does not say that USB 2 is a necessity. DO NOT TRY AND USE THIS PRODUCT WITH USB 1.1 IT IS HELL. 30 mins to transfer an album using USB 1.1 > 5 mins to transfer 480 songs using USB 2.
**************************************************
Bought 2 days ago a NW-A1000.
Returned it to reseller after several system lockups.
There are many problems with this Connectsoftware, sometimes it runs o.k. but a day later it's not working anymore.
Advice: dont buy this Sony stuff because it gives you nothing but troubles.
Pure and utter sh*te software. Its corrupted my player once - and now its corrupting more tunes I'm uploading to the player. How could Sony get it so wrong ????
Just trying to download to the player bought for my daughter for Xmas. Complete failure with connect. We have 2x Iriver and 1xCreative Zen - all fantastic, good s/w easy to use, fast etc. Sony - rubbish!
a week of hell, trying to get 5000 tracks onto a 20gb player, i work in It and never get annoyed in the last week have kicked furniture, shouted abuse and had a nightmare..... im temptted to take it back..............
this forum has made me happier :)
why did i not find it a week ago!!!! :(
God I feel so much better after reading this. I bought the 3000 model yesterday and boy does that software suck ! some albums i can rip from a cd first time, some it just gives a cd read error ! then half hour later decides to work again ! goddam it, what the fcuk is this !!!
amnyone offer any advice re: the sonic stage 3.3 and whether this is better, also does this allow track listing to be displayed on the hardware etc ?
Just got a NWA1000, and daugther sat for 8 hours with Connect program populating the library with 1000 songs from iTunes collection and from CD's with NO PROBLEMS WHATSOEVER!!!!
Program didn't crash and transfers were quick (USB 1). She didn't try and transfer everything at once and didn't do anything else while CD's ripped. Perhaps patience is a virtue after all!
What's all the fuss about?
I think the point is that anyone with an extensive music collection will have problems. I had problems the second Connect found more than 1000 songs. And the first patch released by Sony was one that helped stop the program crashing when the library went over 1000 songs.
I still think the program is really badly designed, and it's slightly reassuring to know that there are people out there for whom the software works 100%, but for the rest of us, we'll have to sit and wait for something better to come along...
I just read a manual for these and it said that the minimum system requirements states you need at least 256mb of ram (512 recommended). My pc's a few years old and only has 192mb, does this mean I totally won't be able to use the player/software or what? I hope not.
I have no problem being patient but I have around 3500 tracks and really need them on an mp3 player so if it completely refuses to work I'll be very annoyed.
Is there gonna be another connect player update soon?
I couldnt even install it! The install window was for some reason sized too small to fit all the options in, so the "Accept agreement" option was completely hidden!
Good work Sony! Idiots...
the software is a pile of shit. i bought the mp3 player, and i can't put any songs on it. wtf is the point? wtf is sony doing?
biggest piece of shit i ever bought.
Hahaha, i'll join in the fun!! Bought this as a xmas pressie for myself with my nice bonus from work, well chuffed with the looks etc but can't believe they let something got to market without the software to back it up. It's even taken ages to read this forum as the frickin sw is sapping my pc's life out of it! Please please please please please please please please please please pleaseplease please please please pleaseplease please please please pleaseplease please please please pleaseplease please please please pleaseplease please please please pleaseplease please please please pleaseplease please please please pleaseplease please please please pleaseplease please please please pleaseplease please please please pleaseplease please please please please sony sort it out.
I received my 6gig sony player today from amazon and the software is terrible. I have so far not managed to get any complete songs onto it.
My advise to Sony would be fire everyone who had any input in the development of this device and offer customers compensation before someone files a class action law suit.
I would also appreciate it if sony would get with the times and provide 64bit driver support for all their digital cameras, specially the DSC-T3. Sony is really going down hill as a company and I expect microsoft will destroy their console market. The end is near
My first attempt at installing the software was a total failure: as mentioned a few post earlier, the "accept" button of the EULA did not fit in the installer window, making it impossible to agree.
I had more luck with my second Windows machine: I could get the thing installed and I managed to transfer 8 Gb of MP3s to the player. However, the Connect software crashes when I try to manipulate or create playlists.
In the spirit of scientific enquiry I installed the thing on my third (and final) Windows machine. Again, the program crashes as soon as I try anything related to playlists.
I am amazed; what made Sony think they could get away with releasing this product?
Hi again!
I've just posted a comment on the other "Sony thread" ..... but I've thought about something else ......
Why the need to release a "new software" called ConnectPlayer (with that weird tinyhttp!!) ??! .... Why can't they just update SonicStage to version 4 or whatever, and make it support the NWA series?!?! .......
They really have found the best way to scratch their name!! ....... and PS3 is getting beaten by the X-box! ....... Really, I agree, someone must be fired immediately!!!
Ken
Just got the Sony NW A3000 and couldn't get the software to work. I can't believe how bad the software is. It leaves me lost for words and VERY frustrated. SHOCKING!!!!!
Sony have a feedback page for the UK. I sent my comments to them!!
http://www2.sony.co.uk/feedback/feedbackform.asp
I have to be honest I haven't found anything wrong with CONNECT yet apart from the fact that it's rather sluggish and the Import Directory function doesn't work particularly well. I'm used to shoddy programming from SonicStage 1.5 and 2.2 and I think the interface of CONNECT is an improvement on that so really I have nothing to complain about.
I hope that remains the case, and I'm sorry for all the people who are having a poor experience.
Just bought the NW-A3000 for my sister as a christmas present... Guess what? The Connect player doesn't even start on my computer. I have to install the software on another computer, then transfer all my mp3s there for her to enjoy her new player...
Hey guys,
After having millions of problems using the connect software I decided to try SonicStage 3.3 and it all seems to work wonderfully. Its still not perfect but SonicStage is 100 times better than connect.
I got this player as a christmas gift. The player is awesome and sexy ;). But the software is totally joke. I managed to put about 255 songs on it, but then the software fell down. After that it's been nothing beetween me and Connect player. Is there any alternative software for this Connect player?
Another problem I am yet to actually put any music on the player and it says the memory is full!!! how can this be. Sony have the worst customer support service ever has anyone got any suggestions on how i could possibly overcome this problem cos at the moment it looks like its going back to where it came from!
Hey again
As someone mentioned above, patience is important, I mean, it shouldn't be that way, but now it is. When I browse my library I type in the bands name in the "search" box. Last night, for example, I wanted to change the genre and track order on some Alkaline Trio songs. So I typed "Alkaline Trio", and the, working with ONLY Alkaline Trio CPlayer was kind of quick, It didn't take for ever. And when I'm about to transfer songs, take one band at a time, then it doesen't lag or locks. But of course, It's still a damn shame that you have to do this just to get it to work..but so long no new update is released..
//SWEDEN
Guys i double click the Connect icon and it just refuses to even work, I can open it on another computer. But that doesn't mean much when all your music is on another computer. We all agree the actual players look sexy, i've got the 6gb NW-A1000. Looks mint, but what is the point when it stresses you out because it's a real effort just to get some songs on it. (Yes tried disabling anti-virus and firewall)
I'm trying to stick it out, don't wanna be a gimp and go buy a bloody ipod. But maybe i'd be listening to music now lol.
Dan UK
I have the same problem with the software in that I can't click the user agreement bit, the window is too small and you can't scroll down to click the I Agree bit. Got it for Christmas today and was really looking forward to playing with my new toy, but now after reading all this we will be whizzing back to Dixon's tomorrow for a refund, a real shame as it looks a lovely piece of kit.
hey, just got the NW-A3000 for christmas! awsome, first mp3 player, and it look s awsome. Software.....CRAP. ive been on my computer since 3 pm and its now 23:45 and i have managed to get 1 album on it! just ended christmas badly. I mean christ(mas)! although i have found an alternative. Use windows media player to transphere all mp3 files and if they are wma. then use an audio converter to convert to mp3. looses some quality bt its worth it. jus convert the albums to mp3 at 2 media library and synchronize in media player. Sorted.
thanks. Bravo
Connect sucks... used SS 3.3 - works fine. Cant believe i spent most of Crimbo day tryin to get the bloody thing workin..
Got my shiny new sony nwa3000 for christmas. So far my computer has crashed three times and i haven't been able to get a single song on it! I can't believe they released software like this its utterly ridicolous, its the most pathetic piece of **** i've ever seen!!
Soooo mad right now, how hard can it be to make a bloody software that puts songs on an mp3?!?! Thats meant to be its job and it can't even do it!! PATHETIC!
Either Sony has improved the software out of all recognition - or i am one of the flukes.
Loaded connect player and downloaded updates in 3mins flat. It works without a hitch ripping and transfering faster than itunes!!!!!!! Now thats saying something. Havn't got a clue why i am one of the lucky ones but there appears hope on the horizon for the many people for whom life is a bitch.
By the way hardware is awesome paired with a mid range pair of headphones
Hey Bravo,
How were you able to transfer songs with Windows Media Player? I heard that the only way is to use the Connect player or SonicStage. Does anyone else know if Media Player can be used to transfer songs?
Cheers
Och it's not too bad, got the player for Xmas, 20gig version and loaded the software full of doubt. Agree that the hardware is cute and cuddly, the software is memory hungry but seems to do its job; I even claimed my free album after registering, which I thought was bound not to work - but it did - err and I went for Van Morrison - Magic Time (who knows why?). But I so far can't grumble about the connect software.....pity the hardware doesn't receive radio though!! Eh??
*** EVERYONE - YOUR ATTENTION PLEASE ***
After a long time seraching, it looks as if I've found a Sony page where updates for software and firmware will be added.
http://www.sonydigital-link.com/DNA/WM/NWH/NWH.asp?l=en&m=NW-A3000
I recommend that you bookmark it. If you're model isn't the A3000, simply click 'Change Model'. Note that there seems to be a firmware update now. I'm going to keep checking this page regularly.
Heck thats a pain upgrading the firmware, you've got to remove all the songs and I'm up to 2000 now!!! Mind you its says it'll support WMA, which would improve options!!!
Hi again
Does anyone know why my FIFA 06 stoped working after connecting the NWA device to my USB? I mean, I'm pretty sure it's the drivers but why do they disable a EA game? wierd.
Hi all,
I think I have broke my 3000 altogether. Another christmas present and managed to transfer the small number of tracks that I have (around 900 or so) and that worked ok (suprisingly). Put my new CD on the computer this morning and connected the player for the second time and ..."TinyHttp.exe" error and closed the Connect Player whilst transfferring. This was the small part of the problem- it had broken the Walkman- now my little Walkman tells me "No database found, Please connect Complient Software" so it managed to wipe everything off as well. Now nothing works and I appluad sony on a complete cock up. They better had do something or there will be trouble!
^^
Try to uninstall/install connect player. Then launch connect player and connect the a3000. Connect player may repair the a3000 s database.
Does anyone know what the new firmware update do exactly?
Do I really need it?
"Heck thats a pain upgrading the firmware, you've got to remove all the songs and I'm up to 2000 now!!! Mind you its says it'll support WMA, which would improve options!!!"
Performing the firmware upgrade to 2.01 doesn't do anything to your tunes on the player. It takes about 50 secondes and works fine.
Just launch install of the firmware : http://www.sonydigital-link.com/DNA/Downloads/downloads.asp?c=WM&sc=NWH&f=FRM_NW_A1000&l=en
Then the install ask you to unpluge the player safely(windows way in sys tray). Your a1000 will works for about 50 secondes and wooow play the first song on the drive =)
THIS is really a good job for this part Sony dudz =)
Hello fellow strugglers, here are some comments which I hope may help some. As I found a few days back, I simply can't rip more than a CD or two without connect player hanging, but for me at least it seems to be able to transfer tracks to the player as well (my commiserations to all those for whom even this is a step too far). Therefore I now rip CDs using windows media player, do all editing of albums with WMP (unless anyone can tell me how to change the album name with CP -- e.g. I want to merge CDs of multi-CD albums -- seems completely impossible), then import the results with CP and transfer to the player. So far this has worked OK, although it is clearly unsatisfactory.
Good luck all and don't blow away your entire holiday
Another Christmas sob story here as well.
Brought my son A3000 for Christmas, we've spent all Christmas and Boxing Day trying to sort out the Connect software.
Problems started when we tried to get software and firmware aligned for transferring WMA files. My son has loads of wma files and the ATRAC conversion kept failing and screwing up his album library.
Well we've given up on Connect now, you install it/delete/re-install/delete/re-re-install and all you get is the Connect logo for a period no less than 30 mins. Complete waste of Boxing Day
But the firmware works and what worked for us was the following:
- get the firmware
- get SonicStage 3.3
- ignore Connect
Happy bunnies.
I cant believe i didnt hear about all the software problems before i bought this NW3000 . I now have installed connect on 2 pcs and neither can open it up any more, it has wiped what was once on the mp3 player and its just crap.
Do i have the right to return this heap of shit til sony sort it out, might have to join the throng and get a ipod ,
Never had worse software in my life. When u connect the player via USB, the software tells u that half the songs on the player have errors. This is if they arent originally on the computer. So i used to delete the ones with errors, thinking i was saving space. Only now have i copped on that the "error" files are actually fine. They are still on the device when disconnected from comp. What a load of s**t. I bought this last week and im still working at it. What are sony doin like?!!!!
Bought my daughter a nw a1000 great peice of kit but and this is the biggest butt ever the connect software is a bag of sh*t. took 3 hrs to get it loaded then a further 20 minutes clearing all the crap files it loaded into to it's self. If sony dont get thier act to gether by the end of Jan then it's of to get money back. under the sale of good act fit for purpose
what a load of f....... crap spent xmas day trying to get it to load no chance.took it back to sony they told me it was my resolution settings, so changed them but still no luck. tried to down load but one hour later still don't f........ work. after reading these messages think i'll take the load of shite back to f..sony, as any one thought of sending these messages to the sony headquarters PLEASE.........
At least you guys are getting somewhere!
Once installing CONNECT it doesn't even run for me, not at all. I try to install SS 3.3 and it terminates at installing an OMG part.
Therefore i can't do *anything* with this most gorgeous of pebbles.
Any hints? none of the patches manage anything, at all.
I Just can't believe that Sony created a piece of software even worse than Sonic Station!! I bought a HD-5 this autumn unavare of the softwareissue, and have been waiting for a replacement for SS since that. I can't believe how it's possible to write such a sloooow piece of software! It physically hurts using that shitty piece of software. AND TO THE LUCKY SOUL reading this before you are stuck with a SONY mp3 player, move on, never mind great reviews for the hardware-thingy, you will hate using it because of the CRAPPY software.
Seem to have been lucky and managed with connect just.
However, when ever connect is open my floppy disk drive keeps sounding as if it's being checked or trying to run. Any ideas why this is?
Well got two of these for my daughters(both tenagers)for crimbo,loaded connect up,updated it and all worked fine,oldest daughter had transfered 1000 songs well pleased!
Got another update saying that there was a new update on the firmware so upgraded it,quick and easy....Daughter tries putting more songs on it today and guess what?ALL the songs have been wiped off and now the connect programme won`t even start up!!!WHAT A PILE OF FOOKIN SHITE THIS SOFTWARE IS!
I `ll stick to my HD3 walkman,over 10000 songs on it and I find sonicstage a pleasure after trying this software.
I've now lost everything from my hardware and it won't do anything.
Is this going to get better or should i return and get an ipod
after uninstalling connect, reseting player and changing usb ports the player has flipped into action.
This is far to much hassel to put music on to a mp3 player
I have also spent over 5 hours this Chrimas trying to get Connect to work, unfortunately NO DICE.
The firmware for the NW-A1000 works fine.
SonicStage 3.3 THANK GOD als works now without any problems, although not at first. Wat worked for me was formatting the HD on the unit through it's own menu. (Settings>Initialize Disk) After doing this SonicStage was finally able to access the HD and *transferring* of files wasn't a problem after that.
* one thing I don't understand is why all my mp3's have been converted/renamed to .oma. Completely useless and timeconsuming. I copied on .oma file and renamed it to .mp3 and it played back fine but all the tag info was gone... WTF??? Why Sony Why?
If you know nothing about computers DO NOT BUY A SONY MP3 PLAYER. If you know something about computers DO NOT BUY A SONY MP3 PLAYER. If you know a lot about computers DO NOT BUY A SONY MP3 PLAYER.
The software conflicts throughout the USB. Go to 'Control Panel' - 'Admin Tools' - 'Computer Management' - 'Disk Management - 'Removable Storage'. Then click on the + sign for 'Physical Locations'. Any little "X" marks saying your software has not been recognised? Any names of your known flash drives stuck amongst the Sony software HDD drives? Oooh bloody er.
Yes, if you ignore all of this and still try to use your £ 150 new toy you might be able to get some music up on it. Your 'Connect' programme will make up names for your artists - put them in folders or genres that are totally inappropriate which will give you the pleasure of hours to unravel. Oh yes, then if you have perfect hearing you will be frustrated at the low sound level. If you are hard of hearing you will hear very little.
Cambers
why did my post go?
It came back
i bought the NW-A3000 on the 26th and CONNECT player is horrible. i went to the store i boguht it from and they told me what i already tried. ive reinstalled,uninstalled and rebooted at leas 15 times now. Might have to go back to Apple.
later
What a complete pile of wank "CONNECT" player truly is. The NW-A3000 looks far better than an ipod thats why i purchased it. It took me a whole morning to put on 1 silly album, thats a F**kin joke and after payin £200 for it you think you would get your money's worth. i cant even put on the firmware! So ive just installed SonicStage, if its anything like connect iam in for a treat!
I got a NW-A3000 for Christmas and I agree that the connect software is sluggish and annoying. However, it really isnt as bad as people are making out. I've got about 10Gb of music onto my player no problem. The most irritating thing about Connect is that is takes so long to load, literally about 4-5mins.
Anyway, I was just wondering if anyone has got the artist link feature to work? Whenever i press it, it always comes up with 'Cannot find linked artists'. Other than not being able to use this feature, my NW-A3000 is fine and I love it
me too!. Got connect working ok on chritsmas day and has worked since... except tried to connect to music store to get free album - 9 minutes to bring up a web page... 15 seconds for the cursor to acknowlegde it's on a search box... searching acros our wireless network for the 30,000 songs loaded onto the house server - forget it. Mys on has to manually drag across albums one at a time..
Absolute shit. The upgrade? Website says version 1170 but the downloaded file says 1180, dare I load it? Not going to in case it f**ks up what is just about working now. So now theres a huge opportunity for Real to make realplayer compatible and then we would be away.
Advice to prospective purchasers DO NOT BUT SONY until software issue resolved. Bought my wife a Nano and we were done and dusted inside 30 minutes.
The Connect software is truly hideous. I wish I could get some music on the player to even experience the volume restrictions, let alone turn them off! I've tried calling Sony's hinderline and they don't answer it, the tossers. Furthermore, try calling the Sony shop you bought it from (if you did buy it from a Sony shop). They refuse to give refunds if they can get a single track onto your player, when everyone knows that it's large-volume track transfers, wma transfers (which are supported if non-drm) and so on that are not going across. I doubt they stand there whilst I tried to transfer 1500 wmas using their PC... But that's exactly the problem I have! Bastards bastards bastards.... Don't buy one of these things!! They's sure pretty, but don't do much thinkin', no sirrr...
The Connect software is truly hideous. I wish I could get some music on the player to even experience the volume restrictions, let alone turn them off! I've tried calling Sony's hinderline and they don't answer it, the tossers. Furthermore, try calling the Sony shop you bought it from (if you did buy it from a Sony shop). They refuse to give refunds if they can get a single track onto your player on the instore PC, when everyone knows that it's large-volume track transfers, wma transfers (which are supported if non-drm) and so on that are not going across. I doubt they stand there whilst I tried to transfer 1500 wmas using their PC... But that's exactly the problem I have! Bastards bastards bastards.... Don't buy one of these things!! They's sure pretty, but don't do much thinkin', no sirrr...
** FOR ANYONE UNABLE TO SEE THE TICK BOX TO ACCEPT THE LICENSE AGREEMENT**
Just got this mail back from Sony and it appears to work OK for me!! It's the bit at the end which advises you to TAB then hit the LEFT KEY that worked!! Good luck!!!
-------------------------------------------------
Thank you for your e-mail.
In order to try and resolve the problem you are experiencing with the Connect
Player software please can you do the following;
* Insert the Connect Player CD into your CD\DVD drive
* When the Connect Player installation screen is shown, please close it.
* Click on the [Start] button and select [Run...]. In the dialog box type
explorer and click on [Ok].
* Click on the [Tools] menu and select [Folder Options]. Click on the [View]
tab.
* In the [Advanced Settings] section, remove the tick next to the option to
[Hide extensions for known file types]. Click on [Apply] [Ok].
* Click on the [+] next to [My Computer].
* Click on your CD\DVD drive.
* Double click on the [Files] folder.
* Double click on the [SetupCP] folder.
* Double click on [SetupCP.exe]
* Follow the onscreen prompts until you reach the [License Agreement] screen.
* On the [License Agreement] screen, if the radio buttons to select whether you
agree or disagree with the license have not been created, press the [Tab] button
four times, The [Next] button should no longer be greyed out, please click on
it.
* Follow the onscreen prompts to complete the installation.
* If the [next] button is still greyed out when following the above steps please
can you restart your computer, follow the steps above but this time when you
reach the License Agreement screen press the [Tab] key once and then the [left
arrow] key once. If the [next] button is now active please click on it and
follow the onscreen prompts to complete the installation.
With Regards
Miss Amy Brind,
CIC - Convergence Team
Sony United Kingdom Limited
If your calling Sony "Customer Services" in the UK try using this number 01635869500, it bypasses the queing system of the 0870 number, good luck!!
CONNECT SOFTWARE UTTER SHITE. I didn't think people were still writing software like this. It's like something from the early 80's. Get an ipod folks.
Hey guys/gals.., Ive been using Sonic Stage 3.3.., and it works just fine.., Deleted Connect (and sent it to hell), I was just wonderin if anyone had tried upgrading the firmware to play .wma? do i have to delete everything on the walkman first? or can it be installed straight away?
Connect is so bad that i have resorted to Sonic Stage 3.3 but it wont let me use the features of favourite 100, intelligent shuffle or play history as well as rating the music. It comes up with the message 'please connect compliant software'. Does anybody have a solution to this? I have around 200 tracks on there now but i can't use half of the features.
All I have to say is pants, not only has the software been rubbish but the hardware has internally combusted. While I finally got the songs on to the NW-A3000. I was listening, happy as you could expect, when what happens? It dies.
I got an error, " Sorry, there is a ststem error, 20." Now the device is totally scrap.
Sony have mentioned this problem in the manual but the only advice is to "Contact your Sony dealer". So, following this advice I contacted my local store but to no avail. They hadnt got a clue and were no help at all. Best thing they said was yes when I asked for a refund.
Havnt seen any other posts about this problem, so any feedback is very appreciated.
Thanks.
I gt d NW-1000 for xmas. I love the player to bits quality.
What a fcuking shame, connect player is fcuking shit and useless. takes bout 3 hours to put on 600 songs, takes bout 20mins to load and it crashes evcery 2 minutes and i have a brand new computer basically. they need a propa update. daylight robbery! sonicstage wz beta den dis piece of useless shite
Does Realplayer10 work with the connect ? I know it does with my net minidisc. Although i hate real networks, i hate them less than the Sony software.
Good Luck
Bought the Sony NW A 1000 as a xmas present for my girlfriend. So disappointed to find the software crashes a hangs my PC time and time again. I have reloaded the software 4 times now with various problems each time. This software is USELESS.
Im returning the unit tomorrow, to get her the Ipod she wanted in the first place.
i got a nw-a1000 for christmas. i tried installing the connect player software but we experienced a few problems. we took it to the sony store and they told us to change our resolution on the computer. we tried this but the installation was stil unsuccessful. i tried downloadin the software but that didn't work either. i then tried following the instructions given earlier on this page. it still doesnt work. the instructions were for getting past the license agreement, but you cant even get past selecting the region and language, never mind the license agreement. i love the player but the software that goes with it is useless. ive spent 4 days tryin to sort it out. beginning to wonder if i should take it back and get an ipod.
Matty,
I am using connect and upgraded my nwa-1000 to ver 2.01 for wma support, downloaded firmware into c :\frmup, connected nwa-1000, file was copied, dis-connected and nwa-1000 displayed message that firmware was being upgraded, when finished unit re-booted and all was ok, library was intact. But alas i am using Connect, so when i next attached my nwa-1000 it spent the next two hours doing something, no messages, expect 'do not dis-connenct' and PC running at 100%. When completed all was still intact, presume it re-sync all the tracks because of the firmware change.
Good Luck
Dave
hi ive had the NW A3000 since release date in the uk, early november.I have checked this web page every day since.The only time i could run connect player was today when i REFORMATED MY HARD DRIVE it took me 2 hours to go through the motions, RE INSTALLING virus software and all the other s!&t that comes with it but my advice is persist with it. It will work one day.I did have a volume delimiter free on ebay but ebay have pulled the plug on it stating rules and regs sorry happy going , bye
I managed to install the software with no problems at all and even put my whole collection of about 900 songs into the library. Problems started when I connected my beautiful NA-1000 to the PC and 11 (yes eleven) hours later was actually allowed to disconnect it after all songs had been transferred over. Was slightly annoyed that the manual doesn't mention it might take this long. The next day found that when i tried to open CONNECT, and after rebooting several times, saw that my whole library had gone! I can't even put new music into it - either directly from a CD or via Media Player. Looks like I'm stuck with the songs i have until Sony sort something out.
It's such a shame because the device itself is gorgeous and I really love it. Wish I'd asked Santa for an iPod now!
Its true - CONNECT is a joke!
well thank you Miss Amy Brind. The email that somebody else posted on a blog as a reply to their individual problems is very helpful. Such a shame that Sony cannot write some software in the first place that works. MP3 players and associated software are not an exercise in computer geekiness to see if you can somehow get it to work - especially if the vendor is a (till now) respected player in the world of audio. Luckily my retailer was aware of your problems Ms Brind and offered a full refund. I did stay with them and went for a different manufacturer. Guess what? It does what it says on the box.
Connect? Havent bothered, it was too slow. Not too impressed with the Sonic 3.3 that Sony rather handily told me I should install. Ive had no end of problems trying to organise this bloody thing. It has a tendency to somehow "revert" ID3 tags back to the original despite me renaming an entire album. You can do it in SS3.3 and it will display quite happily that your album/playlist is all labled correctly and then upload it to the player and HEY presto! All the tags have reverted to their original ID3 tags. REALLLY REALLY frustrating when trying to create your own compilations / chop shop album...
Even *spit* ITunes is better than this shite. And I REALLY cant stand ITunes. Oh what ever happened to drag and drop..... *whistfully*
Hi all,
I have the NWA100 & loath the Connect software.
I use the SonicStage software (now 3.3) with no problems, I've used this satisfactory ever since I purchased a NetMD a couple of years ago.
Also try this link for the volume limiter hack
http://www.techlounge.co.uk/96/sony-nwa3000-volume-limiter-hack.html
I've done it and it works,but do it at your own risk.
Thanks to everyone for putting up their suggestions. I bought an A1000 at Stansted airport yesterday and could not install the software until I saw Carzy's post above. I could not agree to the license agreement and changing screen resolution did not work. Thankfully pressing tab and the left arrow key a few times cracked it.
Once I got the software installed I did the firmware upgrade and was able to transfer about 200 of my files relatively easily (took about 5 mins) as they had been stored in wma format.
I was ready to send the whole thing back but as I now have most of my songs transferred I'll stick with it and hope that faster and more stable software come out soon. I installed iTunes over christmas on the same laptop computer for a friend who had an iPod video and that was all a lot more straightforward. I will say that the Connect software did find and import the various wma files on my hard drive very easily and this feature makes it better than the iPod which had to convert each file before adding it to a playlist (and hence was slower!).
Good luck everyone.
J
Maybe watchdog may want to hear some of our stories - if Sony dont give a monkeys maybe they need a kick up the a$$ in the right direction- watchdog here:
http://www.bbc.co.uk/watchdog/contact/
OK, pretty much the same story here - my player (A3000, 20Gb) is great. I installed the 2.2 firmware with no problems, and can turn volume limiting on or off from the preferences page... With it switched off the player can get up to volume levels that are pretty deafening.
Connect player is however possibly the worst piece of software I have ever had the misfortune to use. It is slow, clunky, it doesn't update it's 'watch folders' when I add new audio files, it occasionally imports albums without the track numbers... What else... It REFUSES to connect to Gracenote, even with firewall totally disabled, despite the fact that all my other media software will connect to it with no problems.
I've tried syncing it the player with Windows Media Player, but Media Player crashed - if anyone has any more information on how to do this, please post it.
I also tried to install SonicStage 3.3, but the install refuse to find my internet connection, and terminates (again with the firewall disabled).
I really hope Sony do something about this quickly, as I love the player. Unfortunately I get the feeling I'm going to end up returning it due to the software.
>Matt
same problems as everyone else. i emailed watchdog and hopefully i wont be the only one! sony are an absolute joke, i cannot believe they released the software in such shoddy condition, especially when they refuse to let us use any other programs to transfer our music across.
anyone else getting crap battery life once you get some music on the player? im getting around 12 hours, not bad but nowhere near the claimed 35 hours.
think i will just refund and get an ipod.
I'm (fingers crossed) getting somewhere.
Simple patience seems to be the key so far.
open isp
attached hardware
then open connect and leave for 5 mins and just wait till connect stops doing anything before you do anything
last time i said things were going well i lost everything so i should have kept quiet
I bought a Sony Walkman NW-A1000 ( 6GB) player for my daughter for Xmas. What a huge disappointment.!! After dozens of installs and uninstalls, the Connect Player software simply will not work! . It says its installed - and all the files seem to be there - but when you doubleclick the shortcut - nothing happens at all !! Software is absolutely useless!. I think I will not waste any more time and get a refund from the Sony Centre where i bought it !
Problem after problem really. All of the software seems to be fine now, good speed transfers and stuff. BUT, can someone please tell me how to sort out the 'no database found/ no songs.' Is this something corrupt? I wiped everything off the player then put some songs back on, but the problem is still there? I feel like i'm at the final hurdle, and its the biggest.
I have had no problems at all. I first of all closed ALL open programms then downloaded ther firmware update.
Installation of the Connect Software ws easy and straight forward. I have so far transferred 2,000+ songs and the only problem is that I sync'd by comps HDD twice in some cases so have to delete some tracks.
Whats the problem??
I got the NWA 1000 for Christmas and really like it. I had problems with the Connect software I only managed to transfer 4 albums, which I hate anyway, so at the suggestion of this page downloaded sonicstage 3.3 which worked brilliantly and I transferred 800 songs. However, now, sonicstage won't transfer anything it has an error message of
"sonicstage (00000452-9094)The connected ATRAC audio device cannot be used with the currently installed sonicStage. to use with the currently installed sonicstage, you must delete all the tracks in the ATRAC audio device or initialize the hard disk of the ATRAC audio device. (Error code: 000066a3)"
Has this happened to anyone? Any suggestions please. Am desperate really don't want to send it back.
bought the new NWA-1000(such a beautiful player)put the connect software on. then put all my music in the libary, connected the NWA-1000 started transfering my songs and then connect CRASHED!!!!. And havnt been able to use it since.
(I have managed to get my songs on to the player using sonicstage.)
Regarding volume limiter.
This setting can be on/off, set on the player.
But some things like audio books still seemed too quiet, this site lets you bypass the volume limiter completely giving more volume.
http://www.techlounge.co.uk/96/sony-nwa3000-volume-limiter-hack.html
Regarding volume limiter
Would using this hack void the warranty??
I'm just concerned with all the problems and if it does need to go back i may be stuck with it.
should I install the firmware update for my nwa 1000? I've come to a brick wall and can no longer transfer any tracks (managed 800) in connect (worst program ever) or sonicstage 3.3 Would this help? Don't want it to wipe everything that I have transferred to the player as I won't be able to retransfer everything.
should I install the firmware update for my nwa 1000? I've come to a brick wall and can no longer transfer any tracks (managed 800) in connect (worst program ever) or sonicstage 3.3 Would this help? Don't want it to wipe everything that I have transferred to the player as I won't be able to retransfer anything.
See earlier post- will someone please tell me if REALPLAYER 10 works with this or not. ??
It would help my buying decision
thx
volume limiter.
I'm sure the hack would void the warranty, so don't do it if you may return the player or if you are unsure about doing it. I did it with no problem, but this is no recommendation.
I installed the NWA1000 firmware update with no problem, but I'm not sure it is necessary as I think it only enables you to store a different type of file? (I hope this is correct)
Got my NWA3000 mid December... the worst part for me is adding songs to the library, im above 3k songs in the library now and i've given up on adding more! it just takes forever... sux alot!
im fully aware that any new v1.0 software has bugs, even serious ones, but they are usually taken care of soon after! so pretty pls mr.SONY do something asap and get some new code levels on the street before i kill somebody
I've just bought a NW-A608 with CONNEC