What I love about the Internet and weblogs is that Cory Doctorow can slam Orange UK for non-customer friendly policies in front of thousands of people.
That is the power of the Web and most companies have yet to understand the impact that many of their customers have a much stronger voice than they did pre-Internet.
At the end of the day, it came to this: These are our rules. We will stick to them. We will not make exceptions to them. We will hug them to our bosom beyond any kind of rationality or reason.
…
But Orange isn’t rational. It doesn’t have a business plan, it has a bunch of superstitions to which it rigidly hews regardless of circumstance — the media person I was speaking to reported that she’d spoken to their head of customer care, who wouldn’t budge; this intransigence goes right to the top.
Boing Boing: Orange Mobile’s robotic adherence to idiotic rules
Reminds me of my infuriating experience with J-phone. After they sold me on the latest modfel with 640×480 camera resolution, the highest at that time, I came to realize that the hi-res pictures could not be downloaded to a Mac with the accessory USB cable, a fact the staff did not know and which was nowhere mentioned in the documentation. They kept passing me around and even sold me another kit, then finally admitted it couldn’t be done. The funny part (by funny I mean infuriating) came when the J-Phone service center staff explained that although the camera can TAKE pictures at 640×480 resolution, the ability to VIEW those pictures is not part of the service. Toshiba, the maker of the phone, hadn’t promised me anything, of course, as they had sold the phone to J-Phone, not me.
In the end my rage subsided and I decided not to put up my “Death to J-Phone” site because I hate getting bogged down in negativity.
So, now that blogging is becoming popular in Japan and the word is recognizable, any idea what I should do with my J-blog.com domain, Gen?