Apple lost a lot of satisfied customers over this issue by: a) not admitting the problem early enough, b) not taking care of the early defects properly.
Apple - Support - iBook - Logic Board Repair Extension Program - FAQ
Apple lost a lot of satisfied customers over this issue by: a) not admitting the problem early enough, b) not taking care of the early defects properly.
Apple - Support - iBook - Logic Board Repair Extension Program - FAQ
Been there done that. But I did not know it was a frequent problem. I guess I was lucky enough to have this issue during the warranty period, and remained a happy customer...
seems like they have had this problem with their other products...
-iPod battery... (www.ipodbatteryfaq.com)
-MDD G4 noise... (www.g4noise.com)
and BOTH cases above as well: they never admitted to customers complaining and actually INSULTED them by saying either: buy a new one (iPod) or ebay it and buy a new one (MDD G4)... and during that time they were marketting the G4 noise as: it's supposed to be that loud...
i guess in the old days when apple customers had "cult-ish" tendencies, they would have done exactly that... but their "switcher" customers seem to like making whole sites to complain... :-)
no problems with your PB gen? :-)
Hey thanks for the lookout. I was a bit concerned after reading the forums after I got mine. Since I didn't get Apple Care, this really makes me feel better.
Ted
they were SOOOO close to losing me over this. its still not clear what portion of the $300 repair they will refund, or how much it will cost when it inevitably fails again (as many have reported)